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CUSTOMER CARE

                              RAW  HAIR CARE

I use Aussie moist conditioner and shampoo.

Condition Hair weekly, wash biweekly with shampoo. More often if using gels and mousse.

Biosilk, ogx Argan oil or coconut oil are great to moisturize. 

Use sparingly , you can also use curling creams and mousse to define the curls.

For a morning routine use a spray bottle mixed with water and a squirt of Aussie 3 min miracle to soften and wet the curls, let hair air dry.

If sleeping in your unit, use a large bonnet or braid hair into two large braids 

Lace areas of wig units that have been bleached and plucked will not last as long as wefted raw hair. Frontals and 360 closures can be replaced as part of my restoration services. Full lace units can not be restored at this time.

To extend the life of lace areas you can request they not be bleached and/or plucked.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

123-456-7890

or send us an email to:

info@mysite.com

RETURNS

Raw Hair is unique to the donor and each bundle will have its own luster, texture and curl pattern. This includes coarseness and silkiness. All effort is made to match bundles closely for a natural appearance. There are no returns on Raw Hair bundles or Units.  Allowances are only made in cases of wrong item received or weft defect.

FAQ

Do you provide International delivery?

 

International shipping can be provided at the buyers expense. $35 international shipping fee 

 

How do I return an item?

 

In cases of wrong item received please send me a message for a return. In case of a weft defect please send me a message

 

What is your returns policy?

 

Raw Hair is unique to the donor and each bundle will have its own luster, texture and curl pattern. This includes coarseness and silkiness. All effort is made to match bundles closely for a natural appearance. There are no returns on Raw Hair bundles or Units.  Allowances are only made in cases of wrong item received or weft defect.

How do I track my order?

 

I ship in the USA with free PRIORITY USPS. Tracking will be emailed when the order is shipped.

 

PROCESSING TIMES FOR RAW HAIR

For bundle orders in stock hair will be shipped in 2 business days.

For custom ordered hair from overseas the processing time is 7-10 business days.

PROCESSING TIME FOR CUSTOM WIGS

Custom wigs created with in stock hair will be shipped in approximately 1 week.

Custom wigs created with custom ordered hair will be shipped in approximately 2 weeks

 

What are your delivery options?

 

If you would like to request delivery with signature please let me know when ordering